Refund policy

Return and refund policy

Mystery scoops are final sale

Because mystery scoops contain surprise assortments, mystery scoop purchases are final sale. We do not accept change-of-mind returns or exchanges for these purchases, including dissatisfaction with the assortment received. This does not limit any rights you have under applicable law or our assistance for damaged, defective, or incorrect items.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email info@pamperpaperscoops.com promptly with your order number, a description of the issue, and photos where possible. Please retain the item and packaging while we review your request. We will work with you to arrange an appropriate resolution, such as a replacement or refund.

Other products

For return questions about products other than mystery scoops, please contact info@pamperpaperscoops.com before purchasing or sending an item back. This policy does not designate those products as final sale.

Approved returns and refunds

Please contact us before returning an item so we can provide instructions. If a refund is approved, it will be issued to the original payment method. The time it takes to appear depends on your bank or payment provider.